{"id":5822,"date":"2023-03-14T00:23:16","date_gmt":"2023-03-14T04:23:16","guid":{"rendered":"https:\/\/simlimites.com\/?post_type=ayuda&#038;p=5822"},"modified":"2023-03-14T00:23:18","modified_gmt":"2023-03-14T04:23:18","slug":"ya-compre-la-esim-pero-tengo-problemas-con-la-instalacion-y-activacion-que-puedo-hacer","status":"publish","type":"ayuda","link":"https:\/\/simlimites.com\/en\/ayuda\/ya-compre-la-esim-pero-tengo-problemas-con-la-instalacion-y-activacion-que-puedo-hacer\/","title":{"rendered":"Ya compr\u00e9 la eSIM, pero tengo problemas con la instalaci\u00f3n y activaci\u00f3n \u00bfQu\u00e9 puedo hacer?"},"content":{"rendered":"<p>Podr\u00edan existir tres factores por los que la instalaci\u00f3n y activaci\u00f3n de tu eSIM no est\u00e9 funcionando como se espera:<br>1. Est\u00e1s teniendo problemas con la instalaci\u00f3n de la eSIM en la configuraci\u00f3n de tu celular: En nuestra secci\u00f3n de preguntas frecuentes tenemos las instrucciones de instalaci\u00f3n y activaci\u00f3n para iPhone, Samsung, Google Pixel y algunos modelos Android m\u00e1s. En caso de que necesites una ayuda m\u00e1s personalizada durante el proceso puedes ponerte en contacto con nuestro servicio de atenci\u00f3n al cliente.<\/p>\n\n\n\n<p>2. Est\u00e1s teniendo problemas con el c\u00f3digo QR que te env\u00edamos a tu correo electr\u00f3nico para realizar la instalaci\u00f3n del plan: Desactiva los datos y el wifi de tu celular unos segundos y luego intenta de nuevo la instalaci\u00f3n del plan eSIM, pero con una conexi\u00f3n wifi. SI el problema persiste cont\u00e1ctanos a trav\u00e9s de nuestros canales de soporte.<\/p>\n\n\n\n<p>3. Has instalado y activado la eSIM con \u00e9xito, pero no tienes conexi\u00f3n o acceso a datos: En algunas ocasiones la eSIM puede tardar unos pocos minutos en encontrar la red. Si ya han pasado 15 minutos sigue las siguientes instrucciones:<br>&#8211; Aseg\u00farate de haber activado la eSIM en la configuraci\u00f3n del celular y haberla establecido como predeterminada para los datos celulares.<br>&#8211; Verifica que la itinerancia de datos o roaming est\u00e9 activada. Esta funci\u00f3n normalmente se encuentra en el apartado de \u201cRedes m\u00f3viles\u201d del celular.<br>&#8211; Activa el modo avi\u00f3n durante 30 segundos y luego ap\u00e1galo para restablecer la conectividad.<br>&#8211; Si ninguna de estas soluciones funciona, intenta apagar y reiniciar tu tel\u00e9fono.<br>Si despu\u00e9s de seguir estos pasos tu plan de eSIM a\u00fan no funciona, escribenos al correo electr\u00f3nico support@simlimites.com o inicia un chat de inmediato en la burbuja emergente de nuestro sitio web.<\/p>\n\n\n<ul class=\"wp-block-latest-posts__list is-grid columns-3 wp-block-latest-posts\"><\/ul>","protected":false},"featured_media":5823,"parent":0,"template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}}},"tipo":[45],"class_list":["post-5822","ayuda","type-ayuda","status-publish","has-post-thumbnail","hentry","tipo-configuracion"],"acf":[],"jetpack_sharing_enabled":true,"meta_box":[],"_links":{"self":[{"href":"https:\/\/simlimites.com\/en\/wp-json\/wp\/v2\/ayuda\/5822","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/simlimites.com\/en\/wp-json\/wp\/v2\/ayuda"}],"about":[{"href":"https:\/\/simlimites.com\/en\/wp-json\/wp\/v2\/types\/ayuda"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/simlimites.com\/en\/wp-json\/wp\/v2\/media\/5823"}],"wp:attachment":[{"href":"https:\/\/simlimites.com\/en\/wp-json\/wp\/v2\/media?parent=5822"}],"wp:term":[{"taxonomy":"tipo","embeddable":true,"href":"https:\/\/simlimites.com\/en\/wp-json\/wp\/v2\/tipo?post=5822"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}