{"id":122145,"date":"2026-09-29T20:16:08","date_gmt":"2026-09-30T00:16:08","guid":{"rendered":"https:\/\/simlimites.com\/politicas-de-cancelaciones\/"},"modified":"2026-09-29T20:16:08","modified_gmt":"2026-09-30T00:16:08","slug":"politicas-de-cancelaciones","status":"publish","type":"page","link":"https:\/\/simlimites.com\/en\/politicas-de-cancelaciones\/","title":{"rendered":"Pol\u00edticas de cancelaciones"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Si realizaste una orden a trav\u00e9s de nuestra p\u00e1gina web simlimites.com y deseas cancelar tu orden, tienes hasta 24 horas luego de haber realizado tu compra para hacer la solicitud de cancelaci\u00f3n. Esto aplicar\u00e1 solo si el sim card no se te ha entregado, de lo contrario, tu orden no podr\u00e1 ser cancelada.<\/p>\n<h2 class=\"wp-block-heading\">\u00bfC\u00f3mo puedo cancelar mi orden?<\/h2>\n<p class=\"wp-block-paragraph\">Antes de las 24 horas de haber realizado tu compra y si a\u00fan no has recibido nuestra sim card, puedes comunicarte con nosotros llam\u00e1ndonos o escribi\u00e9ndonos v\u00eda WhatsApp a los siguientes n\u00fameros: Santo Domingo 809-541-3001, Santiago 809-247-3001. Tambi\u00e9n puedes escribirnos un correo electr\u00f3nico a info@simlimites.com desde el correo electr\u00f3nico con el que realizaste la orden, con los datos siguientes:<\/p>\n<ul class=\"wp-block-list\"><li>En el campo de \u201cAsunto\u201d debes poner el mensaje: Quiero cancelar mi orden #N\u00famero de orden.<\/li><li>En el cuerpo del correo electr\u00f3nico debes notificar que deseas cancelar tu orden #N\u00famero de orden e incluir tu nombre completo.<\/li><\/ul>\n<h2 class=\"wp-block-heading\">\u00bfQu\u00e9 opciones tengo si no puedo cancelar mi pedido?<\/h2>\n<p class=\"wp-block-paragraph\">Puedes comunicarte con nosotros al menos dos d\u00edas antes de la fecha pautada de tu viaje llam\u00e1ndonos o escribi\u00e9ndonos v\u00eda WhatsApp a los siguientes n\u00fameros: Santo Domingo 809-541-3001, Santiago 809-247-3001 y nos notificas que no podr\u00e1s usar tu sim card, procederemos a poner en pausa la activaci\u00f3n y cuando tengas una nueva fecha de viaje nos avisas al menos 24 horas antes y te programamos la nueva activaci\u00f3n de tu sim card.<\/p>\n<h2 class=\"wp-block-heading\">Toma en cuenta lo siguiente<\/h2>\n<ul class=\"wp-block-list\"><li>Si tu plan est\u00e1 activo, no podr\u00e1s cancelar ni solicitar cambios en el mismo.<\/li><li>Para poder garantizar que una cancelaci\u00f3n o cambios en tu orden es efectiva, debes esperar una confirmaci\u00f3n de nuestra parte afirmando dicho proceso. Si nos llamaste, nos enviaste un mensaje o un correo electr\u00f3nico haci\u00e9ndonos la solicitud, no significa que autom\u00e1ticamente dicha solicitud es efectiva; primero debemos recibir tu comunicaci\u00f3n, luego evaluarla y determinar si cumple con las condiciones para ser efectiva, y luego nos comunicamos contigo para confirmarte si es posible o no.<\/li><\/ul>","protected":false},"excerpt":{"rendered":"<p>Si realizaste una orden a trav\u00e9s de nuestra p\u00e1gina web simlimites.com y deseas cancelar tu orden, tienes hasta 24 horas luego de haber realizado tu compra para hacer la solicitud de cancelaci\u00f3n. Esto aplicar\u00e1 solo si el sim card no se te ha entregado, de lo contrario, tu orden no [&hellip;]<\/p>","protected":false},"author":26474,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-122145","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"meta_box":[],"_links":{"self":[{"href":"https:\/\/simlimites.com\/en\/wp-json\/wp\/v2\/pages\/122145","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/simlimites.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/simlimites.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/simlimites.com\/en\/wp-json\/wp\/v2\/users\/26474"}],"replies":[{"embeddable":true,"href":"https:\/\/simlimites.com\/en\/wp-json\/wp\/v2\/comments?post=122145"}],"version-history":[{"count":0,"href":"https:\/\/simlimites.com\/en\/wp-json\/wp\/v2\/pages\/122145\/revisions"}],"wp:attachment":[{"href":"https:\/\/simlimites.com\/en\/wp-json\/wp\/v2\/media?parent=122145"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}