Can I freeze my eSIM data plan temporarily?

If you've already scanned the QR code and activated the eSIM on your device, you can't freeze the plan. If you haven't scanned the QR code yet, you have one year to use it.

If your trip is delayed by more than a year, contact us and we'll cancel the eSIM and put the money in your wallet on our website. This balance stays available for 12 months, so you can make a new purchase when your trip gets closer.