Help center
Answers to install, use and fix your Simlimites eSIM.
About Simlimites
1 articleAbout eSIM
6 articlesAeroAmbulancia emergency service
7 articles- 01Is AeroAmbulancia a public or private service?→
- 02When is the helicopter service activated in an emergency?→
- 03Are there restrictions on landing in certain areas?→
- 04Can people with pre-existing conditions join the service?→
- 05Do I need an ARS (Dominican health insurance) to use the service?→
- 06Can I request AeroAmbulancia help at any time?→
- 07What if I'm not a member? Can I use AeroAmbulancia?→
Compatibility
9 articles- 01How do I check if my iPhone supports eSIM and is unlocked?→
- 02eSIM compatible devices→
- 03Which iPhone models support eSIM?→
- 04Which Samsung devices support eSIM?→
- 05Which Google Pixel models support eSIM?→
- 06Which Xiaomi devices support eSIM?→
- 07Which Honor devices support eSIM?→
- 08Which Motorola devices support eSIM?→
- 09Which Oppo devices support eSIM?→
Setup
12 articles- 01How do I turn my regular SIM back on when I get home?→
- 02How do I set up the APN for a Simlimites eSIM?→
- 03How to set up and activate your eSIM on Google Pixel→
- 04How to set up and activate your eSIM on Huawei→
- 05How to set up and activate your eSIM on Motorola Razr→
- 06How to set up and activate your eSIM on Oppo→
- 07How to set up and activate your eSIM on Samsung Galaxy→
- 08How to set up and activate your eSIM on Xiaomi→
- 09How to set up and activate your eSIM on iPhone→
- 10How do I check that my eSIM data is working correctly?→
- 11How do I know my eSIM is active?→
- 12Can I delete or reinstall a Simlimites eSIM?→
Buying an eSIM
9 articles- 01My payment isn't going through. What should I do?→
- 02How far ahead of my trip should I buy my eSIM?→
- 03How long does it take for the eSIM QR code to reach my email?→
- 04How do I buy an eSIM data plan on Simlimites?→
- 05How can I save my eSIM installation instructions for later?→
- 06Where can I find my order number?→
- 07Is eSIM activation immediate?→
- 08Do I need my ID or passport to buy an eSIM from Simlimites?→
- 09Do I need to register on the website to buy an eSIM?→
Using your eSIM
11 articles- 01How many times can I use my eSIM?→
- 02How do I switch from my travel eSIM to my main SIM on Samsung?→
- 03How do I switch from my travel eSIM to my main SIM on iPhone?→
- 04How do I delete my Simlimites eSIM after my trip?→
- 05Why don't I see 5G in my phone's status bar?→
- 06Can I make calls or send texts with my Simlimites eSIM?→
- 07Can I use Dual SIM with my eSIM?→
- 08Can I install the same eSIM on multiple devices?→
- 09Can I use FaceTime and iMessage with my eSIM plan?→
- 10Can I use my Simlimites eSIM on a smartwatch, tablet or computer?→
- 11Can I use a 5G network with my eSIM?→
Troubleshooting
11 articles- 01My eSIM was working but suddenly lost connection. How do I fix it?→
- 02I deleted or lost my eSIM's QR code. What should I do?→
- 03I'm seeing the error “This code is no longer valid”→
- 04I'm seeing the error “Cellular plan from this carrier cannot be added”→
- 05I'm seeing the error “Unable to Complete Cellular Plan Change”→
- 06I'm seeing a “PDP authentication error”→
- 07My network speed is slow→
- 08I haven't received the QR code to activate my eSIM→
- 09I bought my eSIM but can't install or activate it. What can I do?→
- 10Why isn't my eSIM working or connecting?→
- 11What happens to my eSIM if my phone is stolen or lost?→
Your data plan
7 articles- 01When does my eSIM data plan expire?→
- 02How do I know which eSIM is using data?→
- 03Can I change the activation date of my eSIM data plan?→
- 04Can I share data or use tethering with my Simlimites eSIM?→
- 05Can I freeze my eSIM data plan temporarily?→
- 06Can I extend my data plan?→
- 07How do I know how much data I've used?→