I bought my eSIM but can't install or activate it. What can I do?

The email with your QR code includes a step-by-step video for installing and setting up your eSIM correctly. We recommend watching it before you start or continue, so you can avoid mistakes that could affect your plan.

If you still have questions after watching the video, run these checks on the phone where you installed the eSIM:

• Make sure the eSIM is installed and activated correctly.
• Check that data roaming and mobile data are turned on.
• Check that the Simlimites line is turned on and your local line is turned off.
• Turn off Wi-Fi, turn on airplane mode for 30 seconds, then turn it off.

If the problem continues after these steps, contact us through our support channels.