My eSIM was working but suddenly lost connection. How do I fix it?

If your eSIM suddenly stopped working, we recommend following these steps:

• Check that the eSIM is still active on your phone.
• Make sure data roaming and mobile data are turned on.
• Confirm that the Simlimites line is turned on and your local line is turned off.
• If you moved to another area, coverage may be weak. Try moving to a place with a better signal.

If you still have no connection after checking all of this, please contact us through the support form on our website. Our team will help you as soon as possible.