What is the Simlimites refund policy?

At Simlimites, we're committed to reliable, high-quality service. Our international eSIMs are designed to work without problems. In rare cases where technical issues are caused by our company or our service providers, customers can request a full or partial refund under the terms below.

General terms

• This refund policy applies only to eSIMs bought directly on our official website (simlimites.com) or in our app.
• Simlimites reserves the right to deduct the administrative costs of processing a refund.
• We respond to refund requests within 5 to 8 business days. Once a refund is approved, the agreed amount is returned to the same payment method you used for the purchase. Your bank can take 30 business days to show it in your account, depending on its policies.
• You must report any technical problem as soon as it happens and let our support team run the necessary diagnosis.

When am I entitled to a refund?

A full or partial refund applies only in these situations:

• If your eSIM doesn't work because of a technical problem, and the problem continues after you ask for help and get support, you'll receive a full or partial refund, depending on how much it affected you.
• If your eSIM never connects or never works, and it still has connectivity problems after you contact support and get help, we can give you a full refund, minus a small administrative fee.
• If your eSIM suddenly stopped working or only worked for a few days, tell us right away and ask for technical help. If the problem continues after support and can't be fixed, you'll receive a partial refund, proportional to the time the service wasn't available. The days when the eSIM worked correctly are deducted from the refund.
• If you're charged an incorrect amount and have evidence, you must tell Simlimites within 12 business days of receiving the invoice. We'll review the case and correct the amount if it's justified.

When won't I get a refund?

A refund won't be approved in these situations:

• Device incompatibility with eSIM technology. A list of compatible devices is available on our website.
• Carrier restriction: Your device is locked by its carrier and doesn't allow a different eSIM.
• Device origin: Some devices from Asia (China, Macao, Hong Kong) may not have the option to add an eSIM. It's your responsibility to check before you buy.

We won't issue a refund if the service provider penalizes the eSIM because of:

• Trying to share data when your plan doesn't allow it.
• Breaking the service's fair use policy.

If you enter the wrong email address during checkout, we can't give you a refund. If you want, we can resend the eSIM to a different email address. However, we can't guarantee that the owner of the wrong address won't use it, which would make a refund impossible.

If you no longer want to use the eSIM or change your mind after buying, we won't issue a refund.

If your device is blacklisted after you buy the eSIM, we won't issue a refund.

The company reserves the right to process refunds in cases this policy doesn't describe. Simlimites may change this policy at any time without notice.

Fraudulent purchases: Simlimites reserves the right to refuse any refund if there is evidence of abuse, a violation of our terms and conditions, or any fraudulent activity related to the use of the company's products and services.