Why isn't my eSIM working or connecting?

Updated August 2, 2026

Your eSIM may not be set up correctly. To fix it, check the following:

  1. 01The eSIM was activated correctly (that is, it's installed on your phone).
  2. 02Data roaming and mobile data are turned on.
  3. 03Your Simlimites line is on and your local line is off while you use the international eSIM.
  4. 04Keep in mind that the internet signal only works once you arrive at the destination included in your plan.

If you still have no connection after checking these points, contact us through our support form.